I don’t know if anyone remembers but a little while back I got a bit hot-headed on Twitter about the questionable customer service that I had received from my local Chanel counter (more on that later) and I’ve recently been seeing a lot of kafuffle surrounding the Kylie Jenner company and their awful customer service skills. Then I got thinking, people still seem crazed over the lip kits, regardless of the bad company’s ethics, which seems totally bizarre to me so, would bad customer service put you off?
During a trip to my local Chanel counter in Debenhams a couple of months ago, I received awful customer service, which wasn’t the first time. The sales assistant was serving a lady when I reached the counter but I was the only other customer, I selected the lipstick that I wanted and waited. I saw the assistant clock me, so I assumed I wouldn’t be waiting too much longer. Then another lady arrived, in a word she looked snooty and I said to Brent, “You watch, she will get served before me” another man approached and was sniffing the perfumes, by this time the assistant had looked at me numerous times, however once she had finished up with her customer she went straight over to the man (the third customer in the queue) and said to him “I’ll be with you in just a moment, I’m just serving this lady as she was next” to which she walked over to the other lady, completely ignored me and turned her back to me. I put my lipstick down and instantly left the store with Brent running after me with his mouth hanging open because I was spot on. All I can think of is that this other lady looked as though she was going to spend more than me, so instead of making a super quick sale of £25 which would have taken under five minutes, she completely ignored me. I instantly turned to Twitter which I don’t usually do but as I said above, this was the second time this happened to me. I then went home and bought two lipsticks from Charlotte Tilbury instead. I’m not one for making a scene so I wasn’t going to start demanding to be served next, I silently (kinda) complained and let me tell you what happened.
After complaining on Twitter, I instantly got a message from Debenhams asking me to let them know which store etc and that I would get a call from the beauty department manager (in my store) the following week. Well she rang, asked me what happened and literally couldn’t have cared less. I didn’t want freebies, I didn’t want special treatment, I just wanted and earnest apology which I did not get at all. She said she would bring it up with the member of staff involved which I highly doubt she did. Since then I have refused to spend money in my local Debenhams department, especially not Chanel. The only exception is the YSL counter as the lady on there is brilliant, so helpful and nice and always so happy. Dior I miss as there’s never anyone there and the girls on Urban Decay and Benefit are always too busy having conversations with each other to notice they have customers. I most certainly won’t be buying from Chanel in my local Debenhams store again. My bad customer service experience has instantly put me off, not the brand as such as other places have been fine but it’s clearly just my Debenhams where they can’t get decent staff.
Whilst on Twitter the other day, I saw a couple of people tweet about their dismay regarding the Kylie Jenner company and how bad their customer service is and it’s really quite shocking. Some people are getting rude responses saying there’s nothing wrong with the product when there clearly is, others are being told that it’s not their problem and most people aren’t getting any response at all – Amy sheds some light on peoples experiences and shares her own in her post here. Although people have threatened to report them, it doesn’t seem that anyone is yet to do so but people should! The way they are acting is just atrocious and to be honest, I think the company should be shut down. However the rate they are going, they very well might be if they don’t sort themselves out. Although Kylie personally doesn’t run the company, she is the face of the brand, her name plastered all over it and her reputation will soon go down the pan if she’s not careful. Currently, the hype of her (overpriced) lip kits are still out weighing the negative feedback as people are just so obsessed with recreating her signature pout. I’m not a fan of any of the Kardashians and I only semi-like Kendall Jenner because she seems to be the only one doing something with her life other than solely riding off her name. Saying that, the lip kits just look like any other liquid lipstick/lip liner, I personally adore mine that I got from H&M for a fraction of the price.
Misguided is another brand that I hear awful things about, I’ve seen so many tweets about how rubbish they are that I personally have been totally put off and will never chance shopping with them.
What I’m trying to get at is, even after shocking customer service, people are still flooding back to the Kylie Cosmetics brand. I went back to Chanel after a negative experience but once it happened a second time I will no longer give them my custom. So the question is, would you be put off by negative experience? Would you stop shopping somewhere after receiving bad customer service or even just hearing about other peoples stories?
If you’ve had any problems with any brands or any customer service stories, I’d love to read them, so feel free to leave them in the comments below.